Social media strategy for live events: Working on-site

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Social media strategy for live events: Working on-site

Earlier in June, we talked about the planning stage of social media strategy for events coverage. Now that we are fully prepped for our main event, it’s time to map out a strategy of execution.

We all know the theory of Murphy’s Law—”Anything that can go wrong, will go wrong”—and it certainly rings true for live events. All the time and effort put into the preparation stage will show their worth once you are truly working on the fly.

Consider yourself “live” in these recommendations for social promotion on the day of your event:

Get acquainted with the space.

We’ve arrived! First things first.

Get to know the space where the event is taking place. Almost every event I have produced has been in a space I’ve only just arrived in. For larger events, such as those in convention centers, it may make sense to arrive a day earlier. The ability to navigate the area is important, because timing is essential. Events require us to be in two places at once sometimes, so the ability to get from point A to point B with ease will prove very important!

Early arrival also gives me an opportunity to collect any “calm before the storm” photos, which are always nice to have for later promotion.

Greenbuild 2018 auditorium space

Capture the space before the hordes arrive.

Communicate with the team.

As basic as this sound, it is vital. We all need a little help every now and again, and if your team knows where you may have scheduling conflicts or the aforementioned double-booking snafu, they can assist.

This time allows you to communicate those needs. I always have a “shot list” and/or a “quote list” that I give to my entire team in advance. That way, they know where I have holes, and can assume responsibility for capturing and sending that content to me in real time.

Check multimedia needs.

Another great aspect of arriving early is the opportunity to test out wifi connections and possible auxiliary connections, if necessary.

We always have a live-feed plan in place, should everything be accommodating once we arrive. If we simply cannot receive the connection we want, we will scrap certain live-feed plans we may have originally wanted. A live video that freezes and only captures every fourth word isn’t fair to audiences.

This doesn’t mean you can’t have any video included in your promotion. In such cases, we still capture short recordings or behind-the-scenes moments, and use those primarily for Instagram and Twitter.

Use stories.

Speaking of Instagram, stories are an excellent opportunity to showcase live happenings. I connect my Instagram stories to my Facebook stories—and just like that, I could have 500–1,000 views on an image that I couldn’t necessarily have used as a whole new post, but that was still worthy of a share. It’s a live album, essentially.

Get the good shot.

It’s always worth getting the shot. When I first started in this gig, I was not confident about putting myself front and center to get the best possible photograph. However, part of the job of a social media manager is to be a good smart phone photographer, and so, it’s my job to do whatever I need to capture an image that is polished and credible, and—most importantly—that wants desperately to be shared!

Amal Clooney and Mahesh Ramanujam at Greenbuild 2018

Get right up front so you can capture the speakers: here, Amal Clooney and USGBC CEO Mahesh Ramanujam.

Thank the participants.

There are many hands that go into making an event a success. Social media is the perfect opportunity to lend some extra love to partners, sponsors, members, volunteers and any of the other individuals or companies that have helped make an impact. The same policy goes for any formal awards someone may be giving or receiving.

Example of a thank-you social post from Greenbuild Mexico

Post a shout-out to your event sponsors—in this case, for Greenbuild Mexico 2019.

Create content for both attendees and remote fans.

After my second Greenbuild final report, I began to notice that there was a high trend of people engaging with my content from a desktop device rather than a mobile device. This told me that there were tens of thousands of people not at the event who were nonetheless interested in what was happening at Greenbuild.

Since then, for all of my events, I consider the audience both on-site and off-site. Their interests are different, and it is important to acknowledge that as you create dynamic and interactive content.

These are tips that I could never have provided when I first started at USGBC. Five years and at least 100 events later, these are unique tools of the trade that I couldn’t live without!

Stay tuned for our final blog in this series: the post-production and reporting process.

Read about planning for live events coverage

Social media strategy for live events: The planning stage

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Social media strategy for live events: The planning stage

Obviously, managing social media is a fairly live operation, all the time.

Most of what I do on a day-to-day basis occurs in real time, although scheduling content—as any digital marketing professional knows—is just necessary sometimes. Even online, it’s impossible to have a hand on all your channels at once.

This certainly rings true when it comes to covering a live event on social media. Without proper planning, a large-capacity event can feel like a stressful undertaking, but preparation will alleviate some of the burden when it comes to show time.

In this two-part series, I’m sharing a few tips I’ve picked up along the way for successful social media promotion of live events. This week, we’ll focus on planning.

Choose a hashtag.

Commit to an appropriate official hashtag in advance of your event. If another organization is hosting, make sure you research the specified hashtag. This is often included in any press kit materials you may have received. Official web pages or Twitter accounts are also good sources.

Decide on the hashtag before any content is even created. Be logical and consistent when using it.

Our #Greenbuild19 hashtag for this year’s event.

Research handles and webpages.

I have a spreadsheet of important social handles for every event USGBC hosts or co-hosts. This can be time-consuming, depending upon the size of the event, but it is very important. I suggest tackling it early, and in moderate chunks of time, to avoid going a little stir-crazy.

In these spreadsheet tabs, you’ll want to log the handles of:

  • Special guests, panelists or speakers, and the organizations or companies that they are representing
  • Event sponsors or contributing individuals who deserve thanks and praise
  • All co-hosts or partners, including the physical venue space
  • Staff who will be on-site
  • Award recipients
  • Exhibitors

This will be so handy when it comes to creating content, both in advance of and during the event. However, be sure that the handles you have collected are accurate. This means you will have to do some digging. It’s sometimes easiest to begin the search on the official webpage of a given organization or individual.

Prepare your messaging.

Any content that you can create in advance, do! Put this content in a calendar format, so that you can really begin to shape out how your days will look. Some examples of messaging you can begin to assemble and schedule, once the itinerary is made, include:

  • Notes in gratitude (sponsors, partners, media, etc.)
  • Attendee welcome
  • Individual guests welcome
  • Keynote announcements
  • Workshop and session reminders
  • Raffle or giveaway promotion
  • Quotes (only if you acquire speeches in advance; otherwise, wait)
  • Known stakeholder or membership promotions

Many of these messages can be scheduled into your calendar, but reserve the associated photo for a live shot. These moments will be included in your “shot list,” which we will talk more about in the follow-up blog on responsibilities once on-site and live.

Don’t forget, all of your content is subject to change. If times are adjusted or speakers are moved around at the last moment, it is your responsibility to make sure that content gets changed or deleted before it is deployed.

I create a spreadsheet calendar of all our day’s messaging.

Prepare external resources.

A pre-distributed toolkit that includes language and visual assets to help promote your event is clutch! You can make these for staff, speakers, attendees, sponsors and partners. The neater the package you hand over, the greater the likelihood they will share the pieces on their channels.

You’re giving them solid content to share, while helping spread the word to new audiences. Everyone wins!

We share media tips with all our Greenbuild partners.

Prepare internal resources.

Get every possible creative template ready to go for show time. There will be many marketing and PR assets coming together at the last minute, and you want to be as ready as possible for those final hand-offs. This includes speeches, slides, presentations, talking points, and so on.

Personally, our team has found Canva to be an incredible resource for live moments.

A sound bite from a speech by our CEO is ready to go upon delivery.

We can brand our work to fit the theme of whatever we are promoting (Greenbuild, IMPACT, Green Schools Conference and Expo, etc.), and I am able to plug in content and publish while I am on the go. Often, I am trying to capture photo or video images simultaneously, so the ability to create a quote graphic on the fly is very valuable.

Your internal resources will also include all the advance content that you created, in an organized, calendar format that works for you visually.

Stay tuned for the second article in this series, on live social coverage of events.

Read tips on creating a social media campaign

Case study: Articles that point users to existing resources

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Case study: Articles that point users to existing resources

At USGBC, the articles on our website serve many different purposes: sharing information; encouraging advocacy; and promoting our products, events and education. It goes without saying that a registration launch or an update to LEED deserves an article—but what about those webpages or aspects of certification that our customers may not be aware of, or may not quite understand?

Pointing people to existing resources and helping answer more of their questions became a big priority for me in my second year at USGBC. I wanted to dig deeper into how content marketing could support our organization and our customers alike. One way I did this was by creating the “LEED Link” article campaign.

LEED Link campaign case study

This campaign has been a win-win: We are able to publish LEED-centered content even during times when USGBC doesn’t have major announcements or case studies, and we are able to give people searching for specific topics a quick summary with links to deeper engagement.

Consider these questions when planning a campaign to drive traffic to your existing site resources.

What are people looking for?

Start by taking a look at Google—both on the analytics side and by playing around with searches. On the Google Analytics Home section for your own website, review the stats under “What pages do your users visit?” and “What are your top-selling products?” Under Behavior/Site Search, find out what terms people are looking up on your site.

I like to periodically search Google for keywords and questions related to products of ours. This shows me what is coming up first in public search results. Sometimes, it’s our relevant webpages. Other times, it’s coverage of our resources by another organization. Obviously, we’d like our USGBC pages to be the first links that come up, so that we can ensure people are getting accurate information. Learn about ways to enhance your search engine rankings.

A top-searched term on our website recently has been “regional priority credits.” I published a LEED Link explaining what these LEED credits were and linking to additional information on our website. Now, this article is the first Google result for those keywords.

What’s useful, but not in your main navigation?

Like many organizations, we try to keep our main nav clean and high-level, with just a few landing pages, which in turn link to further information. This is a UX best practice, but it also means that some very useful info can be “hidden” on the site. If this is true of your website as well, create articles that bring those resource pages to the surface. For example:

  • LEED Online is our portal for LEED project management, but it’s not in our main nav. Our LEED Link on that topic is now the third Google result after the two actual portal URLs, with pageview stats in approximately the top 5% of our total articles.
  • After LEED v4 was launched in 2017, I drilled down into the new landing page content and discovered “impact categories,” which in the new version of the rating system had been updated to better reflect the goals of LEED.
  • Similarly, the LEED credit library is used and searched for constantly, but is not directly linked from our top nav.

What do you want people to know more about?

This falls into two categories:

  • New content. If USGBC has recently launched an update to LEED or a new study pathway for aspiring credential holders, I will put out a LEED Link about it a few weeks after the initial launch campaign. You may have done a first round of promotion for your latest and greatest resource, but don’t stop there. You’ll get even more eyes on it—or remind people who were interested the first time, but didn’t click—if you do a follow-up piece.
  • Underused content. We have a stellar, searchable project directory where buildings and sites that have achieved LEED certification can have a profile page to share photos and descriptions. However, project teams don’t always take advantage of this resource, so I promoted it in a LEED Link. If there are pages on your website that you think people would find useful if they used them more, promote them!

This is one of the most enjoyable parts of my job. I love exploring the nooks and crannies of our website and our analytics to create content that leads people to what they need to know, what they want to know—and what they didn’t know they didn’t know. As a content marketer, you have to also be a detective. Get out your magnifying glass and see what you learn.

Read about how to craft strategic titles for your content

The dos and don’ts of email subject lines

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The dos and don’ts of email subject lines

The fight for the email inbox is getting more and more competitive. Subscribers are smarter than ever, and grabbing their attention is only getting harder. That’s why an effective subject line is key to a successful email.

The subject line is your email’s first impression. Your email could be filled with the most engaging content ever, but if no one is compelled to open it, all the content (not to mention all the work that went into it!) goes to waste.

Here are some “dos and don’ts” to keep in mind next time you’re crafting a subject line:

Do get personal. Using personalization (beyond the first name) is a great way to show the subscriber that you’re paying attention to what they’ve shared with you. The Open Table subject line below is a great example of personalization done right. It includes my name, reservation timing and restaurant name, so that I’m inspired to confirm the reservation.

Example: “Ursula, let Chez Billy Sud know you’re coming tomorrow”

Don’t use spam words like “free,” “buy now,” “act now,” or “this isn’t spam” (take a look into your own spam folder for some examples of what not to include).

Do pay attention to character count relative to where your emails are being read. While a longer subject line may be ideal for desktop, it’s not going to work if most of your subscribers are reading emails on their phones. Also, please don’t include the word “newsletter” in your email. It’s redundant, and you’re wasting valuable real estate.

Don’t lie about the content in the email. In accordance with the CAN-SPAM Act, your subject line should reflect the content of the email. Our USGBC candidate handbook emails are a great example of being straightforward. There’s no confusion with a subject line that says, “Here’s your LEED Green Associate Candidate Handbook.” The subscriber knows exactly what to expect in this email—the candidate handbook.

Do be timely. Caviar, a food delivery service, sent me an email the day after Easter, with the call to action of “eat a salad.” It’s relatable and funny because of its timeliness. Bonus points for relevant emoji use! 

Example: “So you need to eat healthy because 🍭🐰🍫”

Do A/B test. Subject line A/B testing is an easy place to start. Each test is a chance to learn about your subscribers. You never know what may work. 

Examples we’ve tested here at USGBC include:

“Last chance to register for the Wintergreen Leadership Awards next week” vs. “Knock it out of the park at the leadership awards next week ⚾”

“Join a live LEED v4.1 session on Materials and Indoor Environmental Quality next week ✅️” vs. “Get your LEED v4.1 questions answered ✅️”

Learn more about email marketing strategies

Sourcing sustainable merchandise and vendors

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Sourcing sustainable merchandise and vendors

When collaborating with vendors to produce merchandise for USGBC’s online store and for giveaways at various in-person events throughout the year, like our annual Greenbuild show, we always prioritize quality products over volume quantity discounts, and try to partner with vendors with a like-minded ethos.

  • Our popular USGBC-branded custom insulated bottles are produced by Kleen Kanteen, a certified B Corporation working to reduce single-use containers.
  • TS Designs produces many of our favorite T-shirt designs, including our LEED ampersand shirts, our award-winning screen-printed tees, and the tiniest tees of all—”My Crib is LEED Certified” baby onesies. Most of these shirts are printed on Cotton of the Carolinas, a T-shirt brand that keeps all of its operations to a 600-mile radius. Each t-shirt can be tracked “from dirt to shirt” by locating the unique color threads found on the inside of each shirt or by visiting the TS Designs website.
  • Our Pela iPhone cases, laser-engraved with the USGBC logo, have become a fan favorite. Pela claims that its phone case, fabricated out of a material called Flaxstic, is durable and shock-absorbing, while also being biodegradable.

Any vendors missing from our list? Let us know in the comments.

Learn more about how we choose sustainable vendors

How to edit your own writing

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How to edit your own writing

The hardest part is done—you’ve pulled together information and framed it with the right messaging, and now you have an article, blog update or press release. Ready to post? Not quite. Next comes the essential step of proofreading and shaping the text.

When you’re a writer, marketing expert or PR professional, you may not always have access to editors who can fix errors and help polish your work—and for those times, you’ll need to know the basics, so you can be your own editor.

Here’s a quick rundown of ways to keep your writing clean and expressive.

Check the structure.

Is your piece using the right structure? In the process of writing, you may have placed some of the most relevant information further down, rather than at the top. Make sure you don’t “bury the lede,” and always include the main takeaway for the reader in the opening paragraphs.

Imagine that a reader would follow a link to your content, then scan only the first few lines before clicking away—what would you want the person to learn in that time?

At the end of the piece, insert a call to action, or leave the reader with a memorable statement about the subject.

Review the punctuation.

Punctuation is how we break up text to make reading English easy and understandable. If you’re not sure whether to use a comma or semicolon, stick with a sentence structure that you know is correct, or browse the internet for tips.

Depending on whether you use AP, Chicago or another stylebook (or your organization’s house style), certain preferences are worth making a habit, so that all material from your company appears consistent. For example, at USGBC, we use AP style, which means we don’t use the serial comma.

As an editor, I also look up usage questions in the AP style guide almost daily, to make sure I’ve got things right—it only takes a moment, and it’s worth it for the consistency of our content.

Eliminate extra words.

Omit needless words,” counselled Strunk and White in their classic 1918 guide “The Elements of Style.”

A first draft usually contains redundancies. That’s just how writing works, as you put ideas onto the page. As your own editor, you must go back and examine where you can make your content more succinct. Streamlining your message will enhance its impact on the reader.

This advice also applies to the title itself—is the title short enough to work for a digital format, but still descriptive of exactly what the piece is about?

In an ideal world, you’ll have time to let content sit for a day or two before reviewing it, but attending to another task for even a couple of hours can make it easier to go back to a piece of writing with fresh eyes.

Run spell check—and then do your own spell check.

Always run the own spelling and grammar check provided in your software, or use another plugin. Nobody’s perfect, and chances are, something has slipped past your first review.

It’s easy to rush past common misuse errors, such as putting “principle” where you meant “principal.” These types of mistakes won’t be caught by automated spell check, so look carefully at context to make sure you’re using the right words.

Also, to avoid embarrassment later, double-check any proper nouns like the names of people, organizations and geographic locations.

With a little extra attention, you can ensure much cleaner, more professional-looking copy. It’s not just about correctness—having enough respect for your readers to put in this effort will pay off, as your readers will, in turn, have greater respect for your organization and trust in its message.

See tips on structuring an article for content marketing

Create a personalized email experience through segmentation

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Create a personalized email experience through segmentation

Here at USGBC, we serve a wide audience. Architects, policymakers, builders and manufactures come to us for green building content.

While their interests have a common theme, all these people from different industries are looking for specific content that is relevant to them. For example, a teacher looking for educational content wouldn’t be interested in a technical update for LEED Building Design and Construction.

Consumers expect a personalized experience. Email marketing offers that though a method called segmentation. Segmentation is the process of dividing your users into smaller groups based on their information.

A Customer Relationship Manager (CRM) is a database that tracks attributes about your users, such as location, industry and job title. As a marketer, you can use these records to serve highly targeted content to the people who will find it relevant.

Email segmentation is only as good as the CRM, so keeping your data clean is key. The more data points you have on your users, the more customized an experience you can give them.

Here are some tips on how to maximize your data to create the most personalized experience:

  • Make it easy for users to provide their information. Allow users to edit their profiles within their accounts.
  • Don’t overwhelm them with too many required fields. Realize what data points are important to you, and only ask for those. Too many fields will result in no fields.
  • Make it easy to select different email subscriptions. Users should be able to select only the channels they are interested in. Don’t make your digest all or nothing.
  • Create a dropdown menu to list choices. There are unlimited job titles, so create a list and allow users to choose the one that matches their title most closely.
  • Leverage automation if a user registers for your conference. Make sure that their record is updated to reflect registration. You wouldn’t want to send promotional material about a conference for which someone has already registered. Instead, send them an email about session details and hotel deals.
  • Make sure you capture geography. Where a user works is often the most relevant data point. It’s good to capture what state and country they are in but segmenting by zip code is even better.
  • Connect your other data. Keep a record of your customers’ past purchases. Make sure that the database updates your CRM. What people buy is a pretty good indicator of what they are interested in.

When it comes to email lists, a good marketer would take a smaller, more targeted list over a larger, unqualified list any day. Good data plus segmentation equals a personalized experience that will appeal to your customers.

See more tips on email marketing

Links we love: What the marketing team uses

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Links we love: What the marketing team uses

The USGBC marketing and communications team works daily on emails, articles, graphic design and social media. As we seek to stay current with trends and best practices, we find inspiration and education from a lot of other professional sources.

Here’s a quick roundup of some of the resources we recommend:

Nora Knox, Digital Marketing Director

  • is a great source of marketing insights, expertise and inspiration aimed at helping deliver standout experiences in a digital world.
  • I like to visit the Moz blog for advice, research, how-tos and insights about SEO and online marketing skills.
  • Digiday offers a global view of the media and marketing industries, as well as the role of technology in these industries.

Annie Patton, Director, Creative Services

  • Canva’s blog has some great roundups and resources on different topics related to marketing. It provides a lot of inspiration and ideas to help get the creativity flowing.

  • I like to flip through Communication Arts, both the website and the magazine. It’s a good resource on topics related to various aspects of visual marketing. Their frequent competitions also provide insight on what’s new in different categories throughout the industry.

Amy Civetti, Art Director

  • I like A Creative DC—both on Instagram (hashtag #acreativedc) and its website. The feed is a nice way to discover Washington, D.C., through the perspective of its creative community. It features all sorts of local creatives and makers, and shows the city through alleyways, murals, retailers, movements, behind-the-scenes content and workspaces. It’s a really refreshing way for me to see what local creatives are doing.

  • For design-specific inspiration, I have been following some letterpress designers and shops—especially Ryan Tempro, based in St. Augustine, Florida. I think in digital design, we sometimes forget to focus on the experience the end customer actually has with our design—a really important component. Letterpress work slows down design, focuses on the fundamentals and forces us to consider some other senses beyond just “does this look good?”.

Heather Benjamin, Content Marketing Manager

  • For exploration of tricky grammar and usage questions, I turn to Mignon Fogarty’s “Grammar Girl” blog. Fogarty, a journalism professor, started Grammar Girl as a podcast, and now also publishes articles and social media posts that explain the twists and turns of English for content professionals and the general public alike. Her knowledge and approachable style always leave me with a “huh, great to know!” feeling and the ability to write and edit at a deeper level.
  • The website of the National Trust for Historic Preservation,, always inspires me, because the Trust shares both the human stories and the architectural details of saving historic sites. At USGBC, we don’t just work with green buildings, but also with people and communities. I find great examples on this site of how social justice and cultural heritage intersect with the built environment.

Ursula Fox-Koor, Email Marketing Manager

  • Whenever I need some “emailspiration,” I turn to Really Good Emails. It’s the Pinterest of email design, and you can view emails by industry or campaign type. My favorite part is that each email has a link to the code via CodePen, so you can play around with the HTML and get a behind-the-scenes look at the content.

Jake Rose, Email Marketing Specialist

  • I am a big fan of the Hubspot Marketing blog. Marketing means different things to different people, and everyone does it a little differently. Hubspot sort of sets the standard for a marketing practices. It brings everyone onto the same level.

  • I really love the Google Trends tool, a public-facing Google search data display. It’s interesting to compare two search terms to see what people are interested in. For example, there are close to twice as many searches for “LEED” as for “green building.” That’s not something I would have expected, but it is reflective of consumer behavior in a way that otherwise would have been very expensive to research.

See links recommended by our social media team

3 ways quizzes can help your marketing

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3 ways quizzes can help your marketing

As we’ve learned at USGBC, quizzes are a popular way to engage customers. Since content can be placed into any kind of container—article, social post, podcast—marketers have license to get creative with the methods they use to share information. The interactive format invites people to take a moment out of their day to play a little, so a quiz is the ultimate clickbait.

Here are three things quizzes can do for your marketing strategy:

1. Funnel people to the things they need.

Using quizzes to promote your events lets you kill two birds with one stone: bring attention to registration and help attendees narrow their focus to which education sessions will help with their current challenges. We did this for one of our regional conferences with “What’s the right IMPACT session for you?” Asking potential attendees about their current job roles, pain points and goals, we generated session track recommendations for them with links to individual sessions.

Similarly, to promote our professional courses, we published “What’s the right Education @USGBC course for you?” Filtering for job title, experience level, and current green building interests, we gave people customized recommendations for a particular education course.

2. Strike up a friendly conversation.

Your customers are people too, and a quiz is a great place to use a friendly, informal tone to relate to your audience, even—or maybe especially—if your corporate voice is usually more buttoned-up. With “How well do you know your LEED trivia?” we inserted facts about famous LEED buildings and links to further details. The post-question feedback was breezy as well as informative:

3. Allow customers to test their expertise.

Structured around our LEED professional credentials, the “LEED Green Associate Playbook” and “LEED AP Playbook” marketing campaigns were among USGBC’s top-performing in 2017 and 2018. We knew that our customer base was deeply interested in content related to achieving these credentials, so we built an article series for each.

Sample questions from the credential exams went into “Are you ready to take your LEED Green Associate exam?” With more than 13,000 pageviews, the article is among our all-time best on The quiz itself has been completed over 3,800 times. For our smaller, more expert LEED AP candidate pool, we posted “Are you ready for the BD+C exam?“, which has been completed almost 1,500 times.

By offering real sample questions, we allowed readers to test their knowledge of the rigorous exam content, and we included customized responses for different levels of success. For those who didn’t do as well on the quiz questions, we linked to further exam prep resources.

Keep it short, but put in the work.

For the best quiz completion rate, ask about 5–10 questions. People are busy and won’t always finish a long quiz, so you have the best chance of engaging them with a brief series of questions.

However, for the best user experience, you’ll need to make plenty of time on your end to come up with good questions and add useful responses and links for each answer. The more targeted and specific your responses, the more likely your quiz will result in conversions.

Try our “How well do you know green building?” quiz